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Your HLB Connect will be deactivated (becomes dormant) if you do not login for 12 monthsĪ9.

You will need to answer the Security Question correctly to proceed.

Security Question will be used to verify your identity if the system detects suspicious behaviour on your HLB Connect account.

If you login to HLB Connect while you have another active session, the other session will be terminated.

Only one active session allowed at any given time.

HLB Connect Online will automatically log off if there is no activity performed within 5 minutes.

CAPTCHA validation is required after 2 consecutive unsuccessful login attempts on HLB Connect Online and/or App.

Security Picture is used to confirm that you are accessing the genuine HLB Connect Online / App.

If you are an HLB Connect App user, AppAuthorise is required to authorise your non-favourite transactions.

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TAC will be auto-triggered to your registered mobile number when you perform certain online transactions, account settings, registration and reset.

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TAC, a 6-digit code is required to identify that it is you who is performing the transaction / activities in HLB Connect.

Debit Card PIN / Credit Card PIN / Temporary ID for registration or reset of HLB Connect.

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8-16 characters of alphabets and numbers Password for all HLB Connect customers.Up to 256-bit encryption with 128-bit minimum enabled by SSL certificate to secure online transactions.The bank has incorporated the following security features: What kind of security protection does the Bank provide to its customers who use HLB Connect?Ī8. However, fees may apply to some banking services offered on HLB Connect such as online telegraphic transfer, eWill / eWasiat and Credit Card Quick Cash There is no fee for using HLB Connect Online / App. Is there any fee incurred when using HLB Connect?Ī7. Yes, HLB Connect can be accessed from anywhere in the world as long as you have a computer terminal or personal electronic device with Internet connection and Internet browser or smartphones with updated OS and active data service. In addition, outdated internet browsers are also less stable and much more vulnerable to viruses, malware, and other security issues. Outdated internet browsers’ display capability are very limited, HLB Connect Online will neither look nor function in the same way in an outdated browser as compared to an updated browser. We highly recommend that you use the internet browsers specified above to access HLB Connect Online. What will happen if I am using an outdated Internet browser or one that is not specified above to access HLB Connect Online?Ī5. Internet browser on native mobile phone and tablet.However, we highly recommended Internet Explorer 11.0 or above for an optimized user experience We suggest the following as the minimum system requirements: What are the minimum system requirements for using HLB Connect Online?Ī4. All Hong Leong Bank Berhad (HLB) and Hong Leong Islamic Bank (HLISB) personal banking customers with an active account are eligible to register for HLB Connect Who is eligible to register for HLB Connect?Ī3.

Once you have registered for a Connect Account, the same username and password can be used on both HLB Connect Online and HLB Connect App. Please refer to Q1 in Section B for steps to register. To learn more about HLB Connect features and services, please click this link:Ī2: To get access to HLB Connect, you have to register for Connect Account on HLB Connect Online banking website or on HLB Connect App. However, there will be a short 15 minutes maintenance gap daily between 11.55pm - 12.10am where users will only be able to view account balance and make funds transfer to own HLB accounts or other Hong Leong accounts. HLB Connect is accessible 24 hours a day. The Bank offers HLB Connect Online banking services via internet browsers & HLB Connect App mobile banking services via smartphones and tablets. Hong Leong Connect or HLB Connect is the digital banking services offered by HLB & HLISB (the Bank) for personal banking customers. What is Hong Leong Connect / HLB Connect?Ī1.